Returns & Cancellations

This is a rental

A hanbok you rent stays ours. You are booking it for agreed dates and sending it back afterwards, so the terms below are about cancelling a booking and returning the garment, not about keeping it.

Cancelling a booking

Tell us as early as you can. Because each garment is reserved for your dates and cannot be offered to anyone else in that window, how much of what you have paid can be returned depends on how close to the date you cancel. We confirm the exact cancellation terms in writing when your booking is confirmed, before you pay.

If we cannot fulfil a booking

If a garment becomes unavailable through damage or a problem on our side, we will offer you the closest alternative we have or return what you have paid in full.

Returning the garment

• Send the garment back by the agreed date, using the agreed method.
• Return everything that came with it, including accessories and undergarments.
• Do not wash, dry-clean or alter the garment yourself. Cleaning after return is part of the rental.
• Keep the tracking reference until we confirm the garment has arrived.

Late returns

A late return blocks the next booking, so a fee may apply for each day beyond the agreed return date. Contact us before the date if you need longer and we will do what we can.

Damage

Normal traces of wear from one occasion are expected and are not charged for. Damage beyond that — tears, permanent staining, missing pieces, loss — may be charged against your deposit or invoiced. We will tell you what we found, with photographs, before charging anything.

Consumer rights

Nothing here limits any right you have under the consumer protection law that applies where you live.

Contact

Write to our contact form at https://hanbokverse.com/en/contact.